ORDER HELP / SOMETHING OFF?
NOT WHAT
YOU ORDERED?
Made-to-order changes the return rules. It never leaves you stuck with something that arrived wrong.
We’ve got you
Tell us if you receive the wrong product, size or colour; if it arrives damaged or defective; or if the print is materially different from the piece shown online.
Give us five days
Email support.formless@gmail.com within 5 calendar days of delivery. Add your order number, a quick explanation and clear photos of the issue and the complete item. Good details help us sort it faster.
What we’ll do
A real person reviews your message with our production partner. Once approved, we arrange a replacement at no extra cost. If an eligible replacement cannot be made, we refund the original payment method.
What is not covered
- Changing your mind after ordering.
- Choosing the wrong size or colour at checkout.
- Minor colour differences caused by screen settings or normal print variation.
- Damage caused by incorrect washing, misuse or normal wear after delivery.
- A courier delay by itself, unless the parcel is confirmed lost or another legal remedy applies.
Wait before sending it back
Please follow our return instructions first. An unapproved parcel can be difficult to identify or trace and may not be accepted.
Nothing here limits any non-excludable rights under Indian consumer law when goods are defective, incorrect, materially different from their description or otherwise legally non-conforming.